Employment

All hiring is performed in accordance with New York State Civil Service Law and the Municipal Civil Service Rules for Warren County. All positions in the Library are based on specifications for job titles that have been adopted by the Warren County Civil Service. All candidates must meet the minimum requirements as specified in the job description and pass the required test to be considered for the position. Labor class positions (Library Page and Cleaner) do not require a Civil Service test.

Current job openings and application for examination or employment are posted here and on the Warren County Civil Service website.

Notice of Vacancy
Full-time Technology Support Assistant
$37,128 annually plus benefits (2025 Base)
35 hours per week

Crandall Public Library is seeking a full-time Technology Support Assistant who will provide technical support to staff and the public with the use of computers and associated technology equipment, including PC’s, laptops, microfilm machines, printers, scanners, copiers, fax machines and audio-visual equipment. Work is performed under the direct supervision of a higher-level technology/library supervisor, with a readiness to undertake related duties as needed.

TYPICAL WORK ACTIVITIES INCLUDE: (Illustrative Only)*

• Assisting library patrons with navigating basic computer access issues;
• Providing one-on-one support in common application software for internet browsing, word processing, spreadsheets and presentations;
• Providing end-user support to resolve minor issues with accessing user accounts;
• Providing end-user support for the use of web-based or installed software application, including e-mail and other standard office document creation software maintained by the Library;
• Assisting with maintaining and updating PC, laptop and tablet hardware, software, printing, scanning and other devices following defined operating procedures;
• Identifying technical problems and escalating issues with hardware, software, networks and other systems to Library staff.

*Warren County Civil Service Technology Support Assistant Job Description attached.

CANDIDATES MUST POSSESS:

A. Successful completion of fifteen (15) credit hours from a regionally accredited or New York State registered college or university trade or business school in Computer Science or other computer related field and have one (1) year of experience in computer end-user Help Desk support; OR

B. Graduation from high school or possession of a GED and two (2) years of experience in computer end-user Help Desk support; OR

C. An equivalent combination of training and experience as outlined above.

Position will be filled based on Civil Service requirements. A provisional appointment will be made with examination to be held at a later date. Candidate must meet civil service requirements for appointment following establishment of eligible list.

Qualified candidates should mail application, resume, and three professional references to:
Computer Systems Analyst
Crandall Public Library
251 Glen Street, Glens Falls, NY 12801
or to submit by email to:
jspraragen@sals.edu

Applications must be received by 01/17/2025.
Applications may be obtained from https://warrencountyny.gov/jobs
EOE/AA Employer